Ongoing Commitment to Value

October 2009 Sun Inner Circle ANZ Why green is green Simulation on the rise This month's letter from Sun CIO Bob Worrall Share: Inner Circle Subscriber Center Get the content that meets your interests and needs. » Join now Print-friendly page Contact Sun

The quality of service and support directly impacts customer satisfaction, and at Sun we have always focused on the quality of the support services we deliver. To that end, Sun runs extensive programs to ensure customers have the best possible experience when support needs arise. One of these programs is the "Customer Feedback Survey" program.

It is very rewarding to see that since the beginning of this calendar year there has been a three-fold increase in the "Excellent" rating on each of the customer feedback index questions.

The questions cover a range of topics, including ease of contact with the right technical person; speed of on-site response; speed of resolving the service request; overall service request to resolution process; and overall level of satisfaction with Sun and the service and support received.

As Sun continues to focus on customer excellence and going the extra mile, I encourage you to keep providing us with your feedback so that we may in turn continue to improve our service and your customer experience.

Part of the value we bring to our customers is the educational seminar series that updates you on the latest in the industry and from Sun. There are two seminars coming up that you may be interested in — one on cloud computing and one on Open Storage.

Let's Talk........Transforming the "Cloud" into Real Benefits

In October and November we will hold the next of our "Let's Talk" seminar series. Angus MacDonald, Sun's Chief Technologist, will explain how to take cloud computing beyond the conceptual and turn it into real-world business advantages.

You will also get insights into:

• The next generation of software infrastructure that will be needed to support your cloud vision and strategy
• Advantages of open source as applied to the cloud
• The impact your cloud strategy will have on your existing datacentre technology
• The challenges faced in cloud formation
• Insights and solutions to form the solid foundation for your cloud strategy

Register now

Open Storage Explorer Workshop

If you are looking at consolidation, virtualisation or refreshing your datacentre while considering your costs, footprint and performance, come and see Open Storage in action.

Kris Bakke, Worldwide Storage Manager, will share with you:

• Stronger understanding of the benefits of Open Storage
• Proof of how the Open Storage platform addresses the explosion of unstructured data through extreme scalability and performance
• Information on the future updates to the Sun Open Storage platform including online data migration
• Information about Open Storage software
• Update on Sun's Flash technology including FlashFire
• A preview and demonstration of Open Storage at work

Register now

If you want more information on topics covered in this issue of Inner Circle, please contact me.

Yours sincerely,

Andrew Goodlace
Managing Director
Sun Microsystems Australasia Pty. Ltd